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Quality and Operations Excellence

ISO 9001:2015 Certified

Qorpak has been ISO Certified since 2004. We believe a steadfast commitment to quality is the foundation for operational excellence and a superior customer experience. Our dedicated Quality team works to support our Quality Policy along with every other employee.
Download Our ISO 9001:2000 Certificate Click Here to View Qorpak's ISO 9001:2015 Certificate

Three Quality Objectives

Our ISO Certification commands us to perform against three specific Quality Objectives:

  • 99% On-time Delivery - Our goal is to achieve on-time delivery for at least 99% of our warehouse shipments every month of every year. Berlin Packaging has met or exceeded this goal every month since June 2004.
  • Product Quality - Our goal is to have at least 99.2% of product shipments meet all customer requirements and needs. Our performance this year is above 99.7%.
  • Strategic Planning Reviews - Our goal is to meet with customers in formal business reviews to quantify the value we provide. In 2011, Berlin Packaging’s customers generated a $78.8 million of quantified profit as a consequence of doing business with Berlin. Those profits reflect improvements in customers' top-line sales as well as pricing, freight, quality, and productivity benefits related to their packaging activities.

C-TPAT Certified

C-TPAT stands for Customs-Trade Partnership Against Terrorism. It is a voluntary program developed by U.S. Customs and Border Protection (CBP) that seeks to safeguard the trade industry from terrorists while maintaining the economic health of the U.S. The partnership develops and adopts measures that add security but do not have a chilling effect on trade. The validation process ensures the company's C-TPAT commitment includes physical and procedural security requirements that enhance and verify the supply chain security. Click here to read more.

Our Quality Policy

At Qorpak, we strive to have a positive impact on the income of our customers. This is done through providing packaging and service solutions that increase our customer’s revenue, decrease their costs and/or improve their productivity. Along with having a positive impact on their income, we are committed to providing accurate and timely information and products to our customers while continuously looking for ways to improve our processes.

Qorpak Warehouse Capabilities

We have a new, state-of-the-art warehouse ready to serve you. Read more on our Clinton Warehouse Page!

Highlights include:

  • 150,000 square feet - three times the size of our previous facility!
  • ISO 9001:2015 Certified since 2004
  • Compliant with cGMP
  • 3,500 active SKU items in stock and over 8,000 assemblies available
  • Supply agreements in place with many vendors to maintain consistent stock levels
  • Transportation options include truckload, LTL, parcel and customer pickup; we have low negotiated rates with many carriers and pass those savings onto our customers