Terms & Conditions
All orders are subject to Qorpak's terms and conditions. Click here to request a copy our terms & conditions.

Disclaimer: Qorpak provides assistance in determining the adequacy of its products for particular purposes and uses contemplated by its customers. However, since Qorpak has no control over the product compositions used or conditions of filling, storing, or shipping, the final responsibility for determining the suitability of a container for packaging a given product lies with the prospective user. Qorpak disclaims responsibility for damage or injury resulting from the use of this data.

Minimum Orders
Manufacturers minimums apply to non-stock items.

Use of Chemical Products
  • Qorpak sells chemical products only to qualified companies.
  • Chemical products are for laboratory, pilot plant and manufacturing use only. They are not intended for food, drug or household use.

Payment
  • Normal website payment terms are credit card (MasterCard, Visa, American Express or Discover).
  • Established customers may request payment terms of Net 30 days with the completion of a credit application. Net 30 terms are subject to approval and review by our credit department. Click here to complete a credit application.
  • Past due accounts and accounts which exceed established credit limits may have their orders placed on hold until the credit situation is resolved.
  • All prices are FOB shipping point unless indicated otherwise.
  • Sales tax will be assessed where applicable.
  • Prices are subject to change without notice.
  • Prices are quoted in U.S. dollars except where indicated.

Shipping/Freight
  • Courier/Motor Carrier will be arranged as per customer instructions at the time of checkout.
  • Contact Qorpak Customer Service for special shipping instructions.
  • All orders are subject to and will be shipped according to federal regulations.
  • For online orders, any undeliverable shipments due to a bad address, are the responsibility of the customer entering the web order.

Damages
  • All packages should be thoroughly inspected upon receipt.
  • Any shortages or damages should be indicated on the packing list.
  • Contact Qorpak Customer Service with damages or problems immediately.
  • Concealed damages on "Prepay and Add" shipments - Qorpak must be notified by E-mail or FAX within 5 working days in order for us to respond to the carrier for a possible claim or on site inspection.

Returns
  • Requests for return authorization must be made within 30 days of purchase. Returns will not be accepted without a current return authorization number. Return authorizations are valid for 30 days from issue date.
  • Returned ware must be clean and in resalable condition. Credit will be denied for damaged and/or dirty ware.
  • No credit will be given for ware that has been filled with product, emptied and returned.
  • Customer may be responsible for return freight charges. This will be noted on the return authorization when it is faxed to the customer.
  • Returned products may be subject to a restocking charge.

Chemical Returns
  • Please contact us directly for special shipping instructions and authorization.
  • Special order items, custom items, imprinted and embroidered products, pre-cleaned ware and outdated products are not returnable.


ADDITIONAL TERMS AND CONDITIONS FOR CHEMICALS

Special Requirements
If you require an item or solution not listed, please let us know. We can supply chemical products in a unique concentration or package size.

Use of Products
  • Qorpak sells chemical products only to qualified companies.
  • Chemical products are for laboratory, pilot plant and manufacturing use only. They are not intended for food, drug or household use.

Rush Shipments
In stock items may be available for shipment by air, please call for availability and regulation restrictions.

Returns
  • Returns will not be accepted without a current return authorization number.
  • All chemical returns must be sent directly to the manufacturer. Qorpak will not accept chemical returns at our facility.
  • Special order items are not returnable.
  • Outdated products are not returnable.
  • Items returned through customer error are subject to a 20% restocking fee.
  • Items returned that are not meeting specifications or as an error by our manufacturer will be replaced or credited on a no charge basis.

Safe Handling
  • Buyers and users of chemical products purchased through Qorpak are solely responsible for their safe use and handling.
  • Chemicals purchased through Qorpak are to be used only by qualified individuals who have been trained in proper laboratory and manufacturing procedures and are familiar with their potential hazards.

Quality
  • All products are guaranteed to meet specifications.
  • Certificates of Analysis, Certificates of Conformance, and MSDS's are available upon request.

Our Chemical Quality Guarantee:
Raw materials used in our products are of the highest quality appropriate to the final product. For most items, raw materials meet or exceed specifications established by the American Chemical Society. Final quality is traceable to NIST standard reference materials where appropriate. Certificates of Analysis, Certificates of Conformance and MSDS documentation are available for all our products. Chemical products are produced in an ISO 9001:2008 facility. Record keeping and retention samples of all lots produced ensure product consistency and complete traceability.