FAQs

Below is a list of our customers' commonly asked questions. Simply click a question to view its corresponding answer. If you can't find the answer you are looking for, Qorpak Customer Care is ready to assist you. You can contact us at:

Toll Free: 800.922.7558
Phone: 412.257.3100
Fax: 312.258.6787
Email: customerservice@qorpak.com

PRODUCTS

What if I find the item I need but not in the quantity I need?
What if I don't see the bottle and cap combination that I need?
Does Qorpak source products not listed on the website?

COMPLIANCE

Does Qorpak have MSDS, Certificates of Compliance and Certificates of Analysis?
Are MSDS'S available?

ORDERING AND PAYMENT

What are your payment terms?
Is there a minimum order?

RETURNS, FREIGHT CHARGES, AND CLAIMS

How do I return a product?
Is there a time limit on returns?
Does Qorpak have a Freight Claim Policy in force?

SECURITY AND PRIVACY POLICY

Does qorpak.com use "cookies?"
Which functions on qorpak.com are secure?
What is Qorpak's Privacy Policy?


PRODUCTS

Q. What if I find the item I need but not in the quantity I need?

A. Contact us directly for additional case pack options. We will be happy to work with you to find the right solution for your application.

Q. What if I don't see the bottle and cap combination that I need?

A. One of our specialties is custom container solutions. We have most container components in stock, therefore we can design a unique package best suited for your application. We will make every effort to find the right combination of container, closure and liner system.

Q. Does Qorpak source products not listed on the website?

A. Yes, yes, yes! Let us know your specific laboratory supply needs and we will scour the marketplace to find the products you are looking for.

COMPLIANCE

Q. Does Qorpak have MSDS, Certificates of Compliance and Certificates of Analysis?

A. Yes, many products have these certificates available, including pre-cleaned labware and chemicals. Please contact our Customer Care Center at 800.922.7558 for more information.

Q. Are MSDS's available?

A. For products other than chemicals, MSDS's will be faxed or mailed upon request. Chemical MSDS are available on the product page for the chemical items. Simply click on the MSDS button.

ORDERING AND PAYMENT

Q. What are your payment terms?

A. We accept MasterCard, Visa and American Express. Would you like to receive N30 credit terms? Click here to complete a credit application or contact our Customer Care Center at 800.922.7558 for more information.

Q. Is there a minimum order?

A. There is no minimum order for items that are stocked. Products that are being sent directly from the manufacturer may have a minimum order requirement which varies according to the vendor. Contact our Customer Care Center at 800.922.7558 for more information regarding minimum orders.

RETURNS, FREIGHT CHARGES, AND CLAIMS

Q. How do I return a product?

A. Before returning any item, call800.922.7558 to obtain a Return Authorization Number. Requests for return authorization must be made within 30 days of purchase. Be sure to write this number on all shipping labels and correspondence about this shipment. Send to the address indicated on your Return Authorization Form. Returned products may be subject to a restocking charge. Customer may be responsible for return freight charges. This will be noted on the return authorization when it is faxed to the customer.

Click here to review our General Return Policy. Returns made without a Return Authorization Number will be returned collect to the sender. Credit cannot be provided without a Return Authorization Number.

All chemical returns must be sent directly to the manufacturer with a valid return authorization number. Qorpak will not accept chemical returns at our facility. Click here to view our complete Chemical Returns Policy.

Q. Is there a time limit on returns?

A. Returns must be made within 30 days of issuance of the Return Authorization Number. Shipping costs must be pre-paid unless otherwise instructed. COD's will not be accepted.

Q. Does Qorpak have a Freight Claim Policy in force?

A. Yes. We take great care in packing your order; however, occasional damage or shortages are unavoidable. As soon as you receive a shipment, carefully unpack and inspect it. If you find damages or shortages: do not accept the shipment until the carrier's driver makes a damage notation on your delivery receipt or freight bill.  For concealed damages on "Prepay and Add" shipments - Qorpak must be notified by E-mail or FAX within 5 working days in order for us to respond to the carrier for a possible claim or on site inspection. Collect and third party claims should be filed by you.

SECURITY AND PRIVACY POLICY

Q. Does qorpak.com use "cookies?"

A. Yes, but only to ensure that each Web page you visit recognizes your entire visit, a process called "session tracking." Session tracking, for example, allows you to place products in your Shopping Cart while browsing for other products. Saving cookies to your computer is the most efficient way to track sessions. Qorpak does not use cookies or the information obtained through cookies for any purpose unrelated to your activities on qorpak.com.

Q. Which functions on qorpak.com are secure?

A. The order processing section of our website is secured through Network Solutions.

Q. What is Qorpak's Privacy Policy?

A. Click here to view our privacy policy.